Of course, when YOUR plane crashes and makes the news, it't not likely that the other tens of thousands that arrive safely every day (and are not newsworthy) will come to mind.Ĭustomer focus and responsiveness is a continual emphasis. Thus, being anything less than customer centric would be self defeating, despite the occasional and statistically rare incident of 'incompetence' endemic to every huge organization. Many of these - such as priority boxes, tape, labels, etc., are provided free as part of that class of delvery servce. The USPS is a business, deriving ALL it's income from the sale of postal products and services, taking nary a dime from taxpayers. But such is the world we all live in now, sadly. The collection box design that resulted that might appear to have neglected customer ''consultations'' was -is being - fielded as an added security measure, BECAUSE the customer's safety and well being is an imperative, not in spite of it. So much for any honor system attempting to assimilate customer's 'desires'. These were collected from boxes (i.e., mailed 'anonymously') that had a receptacle door large enough to accept those, as well as many other parcels mailed previously, though not in the majority 'ticking', that violated the long standing postal prohibition of maling packages exceeding 13 oz that aren't sent with a prepaid (thus trackable to the source) label. Perhaps readers may recall a recent and very prominent newsworthy event about a 'postal customer' who mailed about a dozen crude pipe bombs all over the country. ''.no apparent consultations with customers beforehand.''
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